Nü Scent Discover iconic designer fragrances reimagined with 35% premium oils Shop Now

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FAQ's

Home FAQ's

Frequently asked questions

Welcome to NÜ Scent. Here you'll find quick answers to common questions about our products, shipping, returns, and more.

Product & Ingredients

What is Nü Scent?
Nü Scent is an Australian fragrance house specializing in high-quality “inspired by” perfumes. Our scents are crafted with 35% oil concentration for long-lasting projection and depth. We create our own unique formulations, offering luxury-level quality without the luxury price tag.
When can i start using my Perfume?
For best results, store your Nü Scent fragrance in a cool, dark place for 5–7 days before using it. Your fragrance will continue to settle and reach its full potential within 30 days, delivering the richest and longest-lasting experience.
Are your fragrances authentic or counterfeit?
Nü Scent does not sell counterfeit products. We are not affiliated with the brands mentioned. We simply create fragrances that are inspired by iconic perfumes, offering our own interpretation with premium ingredients.
How long do Nü Scent perfumes last?
Thanks to our Extrait de Parfum concentration (min 35% oil), our scents last 8–12+ hours on skin and even longer on clothing, depending on your skin chemistry and environment.
Are your fragrances vegan or cruelty-free?
Yes. Our formulas are cruelty-free, and we avoid animal-derived ingredients.
Can I layer Nü Scent perfumes?
Yes! Many of our fragrances are designed to be layered. Try mixing fresh, floral, or oud-based scents for a unique signature blend.
What sizes do you offer?
Currently, our fragrances are available in 30 & 50 ML bottles, designed with signature Nü Scent packaging for a premium experience.
How should I store my perfumes?
Keep bottles in a cool, dark place away from direct sunlight. Avoid heat and humidity to maintain the fragrance’s integrity and longevity.

Shipping

Where do you ship?
We currently ship Australia-wide only.
How long will my order take?
Standard: 2–5 business days
(Processing time: 1–2 business days)
How much is shipping?
We Offer FREE Shipping with tracking Australia Wide

Returns & Exchanges

Can I return my fragrance?
Due to the nature of fragrance products, we cannot accept returns for opened bottles. However, if your order arrives damaged, defective, or incorrect, we will replace or refund it. Please contact our support team within 7 days of delivery.
What if my order is damaged or incorrect?
if your order arrives damaged, defective, or incorrect, we will replace or refund it. Please contact our support team within 7 days of delivery.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards and PayPal through our secure Shopify checkout. Your details are always protected with SSL encryption for a safe and seamless shopping experience.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to accommodate.

Contact & Support

How can I contact you?
For any questions use the contact us page
Still need help?
We’re here to assist — reach out any time.